Bree's Animal Hospital at 7436 Frankford Avenue in Philadelphia, Pennsylvania

Customer Reviews about Bree's Animal Hospital

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  I had my groomer call to get vaccination updates on my dog and they were on hold for ten minutes and then were told that they had no record of my dog. I called and was also on hold for twenty minutes, given the same story of them not finding his records. This is second time I've had them tell me that they can't find my dogs information. Between the 30 minutes of my time and the groomers time, I spoke with the office manager after they eventually found his records. She explained that everything is paper trail and they are not computerized and that she was given the call because I was getting upset and nuts!! Entirely rude and unprofessional. I went to get my dogs records to tranfer and they then tried to tell me I misunderstood what was meant. I may have been bothered because I was on hold for a while given the run around but I never spoke out of line or raised my voice. To be told that you're getting nuts because they can't do their job correctly is just unprofessional and uncalled for. It's too bad because I liked Dr Marc, but I will not be treated in that matter. Another "happy" visit ...Took my dog there because he injured his tail.. the weather was bad and they were closing and their "computers" were down (They don't have computers as I stated in my previous unhappy visit) so without even helping him stop his bleeding tail or seeing him they said we'll schedule surgery tomorrow!!!! I don't think so! Zero care or compassion from Brees. Never again. I'm so happy I pulled him out of there when I did and even happier I didn't give them a second chance because tomorrow he's having part of his tail amputated from another reputable hospital that actually took the time to care for him like he deserves!
  May 31, 2017

  by Hollie Allen

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About Bree's Animal Hospital in Philadelphia